Home Warranty Plan

The Home Warranty Plan (HWP) has been operating for 15 years since February 1995. To-date, we have covered more than 80,000 households in Singapore.

The covered items are Electrical system, Aircon system, Plumbing system, Water Heater system, Built-in appliances and Duct works.

Throughout the last 15 years, we have accumulated tonnes of experience. We are well-versed in handling household repairs and meeting our customers? needs. That is what ERA has committed to our customers.

HWP has proven to be beneficial to ERA customers and a lot of referrals have been directed to us. Therefore, HWP is undoubtedly an effective marketing tool. We are happy to see so many satisfied ERA customers and agents with us for the last 15 years.

For enquiry please contact Ms Candy Chan @ 6805 5500 or [email protected]

Frequently Asked Question

What is Home Warranty Plan?

The ERA Home Warranty Plan (HWP) is a program designed exclusively for ERA home sellers and buyers in their bid to increase the value of their homes.

The HWP is an opt-in program which is subjected to eligibility and approval. Our customers need only to enroll with a membership fee as follows:

TYPE	MEMBER FEE
HDB 3rm, 4rm & 5rm	Buyer $88 Seller $88
HDB Exe, Condominium Apartments	Buyer $138 Seller $138
Landed, Terrace Semi-Detach, Detach House	Buyer $188 Seller $188

HWP comprises of 2 sections:

The Seller Protection Plan (SPP)
SPP covers the Seller for the conveyance period. It begins from the date the Buyer exercises the Option to Purchase or HDB’s 1st Appointment date.

The Buyer Protection Plan (BPP)
BPP covers the Buyer for 1 year or 2.5 years from the date of legal completion of the property.

What is the Criteria for Home Warranty Plan?

HWP Coverage Period: Private Resale Properties

Scenario	Seller	Buyer
ERA’s Exclusive Listing + Direct Buyer	Condition: If Seller has given 90 days exclusive listing and is paying 2% commission + GST, then: Seller is covered for the conveyance period from exercise of OTP to completion.	Customers’ Privilege Plan – CPP Buyer (sell and buy through ERA) = 2.5 years, starting from completion date. Non-CPP Buyer = 1 year, starting from completion date.
ERA’s Exclusive Listing + External Agent’s Buyer	Condition: If Seller has given 90 days exclusive listing and is paying 2% commission + GST, then: Seller is covered for the conveyance period from exercise of OTP to completion.	NOT COVERED
External Agent’s Listing + ERA’s Buyer	NOT COVERED	Condition: If Buyer is paying 1% commission + GST, then: CPP Buyer (sell and buy through ERA) = 2.5 years, starting from completion date. Non-CPP Buyer = 1 year, starting from completion date.

HWP Coverage Period: HDB Resale Properties

Scenario	Seller	Buyer
ERA’s Exclusive Listing + Direct Buyer	Condition: If Seller has given 90 days exclusive listing and is paying 2% commission + GST, then: Seller is covered for the conveyancing period from 1st Appt date to completion.	Condition: If Buyer is paying 1% commission + GST, then: CPP Buyer (sell and buy through ERA) = 2.5 years, starting from completion date. Non-CPP Buyer = 1 year, starting from completion date.
ERA’s Exclusive Listing + External Agent’s Buyer	Condition: If Seller has given 90 days exclusive listing and is paying 2% commission + GST, then: Seller is covered for the conveyancing period from 1st Appt date to completion.	NOT COVERED
External Agent’s Listing + ERA’s Buyer	NOT COVERED	Condition: If Buyer is paying 1% commission + GST, then: CPP Buyer (sell and buy through ERA) = 2.5 years, starting from completion date. Non-CPP Buyer = 1 year, starting from completion date.

What Home Warranty Plan Coverage

The HWP covers the repairs or replacement in the event of mechanical failure of eligible items listed in the Inventory List as follows:

ITEM	COVERED	NOT COVERED
Water Heaters	Storage or instant type water heaters that are approved by PUB or HDB.	Gas water heater, Solar water heater
Air-Conditioning System	Window-unit or split-unit air-conditioning systems with valid installation permits.	Casement window Air-con units, Servicing, Chemical Cleaning, Gas top-up, Fair wear and tear of insulation.
Interior Electrical System	General wiring, fuse box / circuit breaker panels, outlets /switches, light fittings and fan.	Replacement of light bulbs and tubes.
Plumbing System	Bathtubs, W.C., piping and wash basins	Cast-iron pipes and waste pipes.
Duct Works	All accessible duct works (for big air-con system only).	Concealed duct works.
Built-in Appliances	Cooker, cooker-hood, oven, dishwasher, microwave oven.	Refrigerator, Washing Machine.

Benefits from Home Warranty Plan 2010

For ERA SELLER

The HWP may enable them to get a faster sale.
Offers peace of mind
it eliminates the concern over the possibility of having to pay for last minute repairs during the listing period or after the property has been sold.
Prevents transactions from being aborted due to malfunctioning mechanical equipment.
No extra or underlying costs to the Seller, except the nominal member fee and deductibles.

For ERA BUYER

Offers peace of mind
Buyers need not worry about unexpected breakdowns and costly repairs during the first year of owning the home.
It gives Buyers more confidence to make a larger down payment. There is no need to hold back funds in reserve to cover the cost of possible repairs.
No extra or underlying costs to the Buyer, except the nominal member fee and deductibles.

For ERA ASSOCIATE

The HWP is an excellent listing tool. It opens more opportunities for you to speak with a prospective Seller.
The HWP is ERA’s continual commitment to quality service and value-adding to the customers.
The HWP can be used as a marketing tool to establish and develop a Client and Referral base.
It reduces the possibility of legal action by the Seller or Buyer due to the breakdown of mechanical components in the home.
Protected homes sell faster and for more money.
A study conducted in the USA showed that homes covered by HWP sell faster than homes not covered by any plans by 3 to 30 days.
When claims are honored, customers realize the benefits of the HWP Program.
As such, the HWP can be deemed as an effective public relations tool. In Singapore, ERA has invested several millions of dollars over the years to fund the program.